How Can We Help You?

Open the Keke Drop app, enter your pickup location and destination, then tap 'Book Ride'. A nearby driver will accept your request and you'll see their details and estimated arrival time.

Yes! When booking a ride, you can select a future date and time. Your ride will be confirmed closer to the scheduled time, and a driver will be assigned accordingly.

Once your ride is confirmed, you'll see the driver's contact information in the app. You can call or message them directly through the app without revealing your personal phone number.

Fares are calculated based on distance, estimated time, and current demand. You'll see the estimated fare before confirming your ride. There are no hidden charges.

You can cancel your ride anytime before the driver arrives at your pickup location. However, cancellation fees may apply if you cancel after the driver has already started heading to your location.

After completing your trip, you'll be prompted to rate your driver on a scale of 1-5 stars and provide optional feedback. Your ratings help us maintain service quality.

All drivers are verified with background checks. You can share your trip details with friends or family in real-time, and our 24/7 support team is always available for emergencies.

Currently, drivers are automatically assigned based on proximity and availability. However, you can add favorite drivers and they'll be prioritized for your future rides if they're available.

Contact your driver through the app immediately after your trip. If you can't reach them, contact our support team with your trip details and we'll help you recover your item.

Yes, Keke Drop operates 24 hours a day, 7 days a week. Driver availability may vary by location and time, but our service is always available.